GENERAL CONDITIONS OF SALE
The prices of the products offered on the site may differ from the prices for the same products offered in stores and you will have no recourse against Indyana Inc. if a price difference was unfavorable to you or if you could have benefited from more advantageous sales conditions by placing an order differently.
Payment by credit card
Only the following credit card payments are accepted on the site: Visa and MasterCard.
We reserve the right to stop accepting credit cards from one or more issuers at any time. Credit cards used on the Site must be valid and authentic, and you must be authorized to use them. If the charge is not authorized or accepted, we reserve the right to cancel your order without notice and without any liability or obligation to you. We reserve the right to validate the credit card with any issuer if fraudulent use is suspected. Indyana Inc. must have received full payment for the order before proceeding with delivery.
Product availability
Indyana Inc. does not guarantee in any way the availability in inventory of the products offered on the site. If Indyana Inc. cannot deliver an ordered product to you due to insufficient raw materials, Indyana Inc. will refund the amount charged to your credit card for the product and will send you a confirmation of this refund by email. Indyana Inc. must have received full payment for the order before proceeding with delivery.
Copyright
All texts, slogans and photos on the site as well as the blog linked to the site are the intellectual property of Indyana Inc. disseminating or transmitting this information without the authorization of Indyana Inc. is liable to legal action. All disputes will be settled at the courthouse of the city of Sherbrooke, Qc.
ORDER PROCESS
Orders are normally processed directly at the distillery within 1 to 2 business days (for products in the process of being manufactured or special orders or non-conventional formats, it will take 7 days).
PICKUP AT THE WORKSHOP
We offer you the possibility to pick up your products directly at the workshop during opening hours. You have 30 days to pick up your package after which the order placed will be cancelled and not refunded. Upon pick-up, customers are required to inspect their package on site to ensure that it corresponds to the order. If someone picks up your order for you, provide them with a copy of your online order.
DELIVERY
Delivery is made by expedited parcel (with tracking number) via Canada Post or private carrier* (1 to 2 working days on average).
Shipping costs for Canada*:
$15 + tax for orders under $50 before taxes
$9 + tax for orders between $50 and $149.99 before taxes
Free for orders of $150 and more before taxes
Indyana is not responsible for lost**, damaged** and/or misdelivered packages**. Customers are required to verify their shipping address before placing their order.
Do not hesitate to contact us if you have any problems, we will be happy to follow up.
* For shipping costs outside Canada, please contact us for the exact amount.
** We are subject to the rules of the carriers in the event of breakage, damage or loss of the package.
RETURN. EXCHANGE AND CREDIT GUARANTEE
You must notify us within 5 business days of receiving your order to report an order error or item breakage. After this period, no returns will be accepted. No returns are accepted for products sold in non-standard formats or special orders. Returned products must be in their original condition when shipped, unused and with their safety seal/film intact. To obtain authorization to return a product, please contact us at info@indyana.ca
An exchange or credit note (of the value of the items at the time of purchase) is possible in case of defect only. A photo for the return of the product may be required. No refund, except in case of error on our part.
Return procedure:
Send your well-packaged package to:
Indyana
151 Hatley center road
CANTON-DE-HATLEY, QC
J0B2C0
Request a signature for receipt if desired.
PRIVACY POLICIES
Les pratiques d’Indyana Inc. relatives au traitement des renseignements personnels sur le présent site sont régies par l’énoncé de confidentialité. Veuillez prendre connaissance de ladite politique de confidentialité et en imprimer un exemplaire pour vos dossiers. Le présent site ne cible pas particulièrement les personnes mineures et ne vise nullement à recueillir des renseignements personnels.