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FREQUENTLY ASKED QUESTIONS
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How long does it take to receive an order?We process the order between 1 to 2 business days and then we ship it with a carrier that offers delivery between 1 and 2 days, so we can expect 3 to 7 days to receive it. Please note that not all of our products are in stock and can sometimes be manufactured just before being sent. Also take into account public holidays!
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I would like to add a product to my order that I just placed, is this possible?Contact us by email or phone, if your order has not yet been processed, we will be happy to add it. However, it will not be possible to remove an item from the order to replace it.
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Do you ship outside of Canada?We are happy to ship worldwide, contact us to calculate your shipping costs. I would like my ointment in a larger size, is this possible? Some products may be supplied in larger containers, please contact us!
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My essential oil doesn't smell the same as last time! Why?It is possible that from one distillation to another, the smell is slightly different, the plant which contains aromatic molecules does not always have the same secretions from one batch to another, it depends on the place of harvest and the time which can be different.
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Je voudrais mon onguent dans un format plus grand, est-ce possible ?"Certains produits peuvent-être fournis en contenants plus grands, prenez contact avec nous ! Est-ce possible d’avoir des échantillons de vos produits afin de les tester ? Nos huiles essentielles peuvent-être offertes en format découverte de 5 ml, pour les autres produits seuls les formats offerts en ligne sont disponibles.
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